Terms and Conditions

By accessing, registering, or using the 12joker platform, you agree to be bound by these Terms and Conditions. This constitutes a legal agreement between you and the platform operator.

We reserve the right to update these terms at any time. Continued use of the site following any modifications constitutes your acceptance of the updated terms. We encourage users to review this page regularly.

To use our services, you must be at least 18 years of age, or the minimum legal gambling age required in your specific jurisdiction. By creating an account, you represent that you have the full legal capacity to enter into this agreement.

Access to our services is restricted in regions where online gaming is prohibited by law. It is your responsibility to ensure that your use of the platform complies with all local laws applicable to Malaysia.

When registering, you must provide accurate, current, and complete information. To ensure platform security and prevent fraud, we require identity verification (KYC) which must be completed before any withdrawals are processed.

• Only one account is permitted per person, household, or IP address.
• You are solely responsible for maintaining the confidentiality of your login credentials.
• Any activity occurring under your account is deemed to be your own.
• If you suspect your account has been compromised, contact our support team immediately through the channels on this site.

We support various payment categories including bank transfers and e-wallets. All deposits and withdrawals are subject to the limits and processing times displayed within your account dashboard, which may vary based on the selected payment method.

To prevent money laundering and fraud, all payment methods used must be registered in the same name as the account holder. Third-party payments are strictly prohibited. We reserve the right to request additional documentation before approving any payout.

All bonuses and promotional offers are subject to their own specific terms and conditions. You can find current offers on our Promotions page.

Wagering Requirements: Most bonuses come with a "playthrough" or wagering requirement, meaning the bonus funds must be bet a certain number of times before they can be converted to withdrawable cash.

• Bonus funds are tracked separately from real cash deposits.
• Maximum bet limits may apply while a bonus is active.
• Bonus abuse, including using multiple accounts to claim the same offer, will lead to the forfeiture of all bonuses and potential account suspension.

All games on our platform utilize certified Random Number Generators (RNG) provided by our licensed game suppliers to ensure every outcome is fair and unbiased.

In the event of a technical glitch or connection failure during a round, the round may be voided and the stakes refunded, depending on the game's internal logs. Any disputed rounds will be investigated based on the technical data provided by the game supplier.

To maintain a fair environment, the following activities are strictly prohibited:

• Fraud, collusion, or the use of bots and automation software.
• Arbitrage, hedge betting, or any strategy designed to guarantee a win.
• Creating multiple accounts to exploit bonuses.
• Initiating payment chargebacks.
• Money laundering or using another person's payment details.

Violation of these rules will result in the immediate suspension of the account and the forfeiture of any remaining balances.

We are committed to providing a safe gaming experience. We offer several tools to help you manage your play, including deposit limits, session reminders, and cool-off periods.

Our self-exclusion tool allows you to completely block access to your account for a set period. Once a self-exclusion period is set, it cannot be cancelled early. For more information, please visit our Responsible Gaming page.

All content, including logos, text, graphics, and software on this website, is the property of 12joker or its partners and is protected by copyright laws. Users may not reproduce, distribute, or modify any site content without explicit written permission.

Our services are provided on an "as is" and "as available" basis. We do not guarantee that the platform will be uninterrupted or error-free. We reserve the right to perform maintenance or suspend services for technical reasons without prior notice.

In the event of an obvious error (such as a technical glitch in displayed odds, balances, or payouts), we reserve the right to correct the error and adjust the account balances accordingly.

We reserve the right to suspend or terminate any account if we suspect a breach of these terms, fraudulent activity, or if required by law. During any investigation, account funds may be temporarily frozen.

Upon termination, any legitimate remaining balance (excluding bonus funds obtained through abuse) will be handled according to our internal security protocols.

Your privacy is important to us. The collection and processing of your personal data are governed by our privacy policy. For detailed information on how we handle your data, please refer to our Privacy Policy.

If you have a complaint, we ask that you first use our internal support channels. Please provide your account ID, a detailed description of the issue, and any relevant screenshots.

Our team will investigate the matter and provide a response. If a dispute remains unresolved after internal review, it will be handled according to the standard procedures applicable to our operations in Malaysia.

We may update these Terms and Conditions from time to time. All updates will be posted on this page with a revised "Effective Date." It is the user's responsibility to check this page periodically to stay informed of the current rules.

If you have any questions regarding these Terms and Conditions, please contact our support team through the channels available on the Support page.