Privacy Policy | 12joker Official Online Casino Malaysia

1. Introduction and Scope

This Privacy Policy describes how 12joker collects, uses, and protects your personal information when you use our services. This policy applies exclusively to users within Malaysia.

Please note that this policy only covers the 12joker platform. It does not apply to third-party websites, external links, or services that you may visit after leaving our site. We encourage you to review the privacy policies of any external sites you interact with.

2. Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming environment. This is categorized as follows:

Account and Identity Data

Basic registration details used to create your account and communicate with you.

Verification Documents

Copies of identity documents provided during the KYC (Know Your Customer) process to verify your age and legal identity.

Payment Data

Information required to process deposits and withdrawals, handled through secure payment gateways.

Gaming and Transaction Activity

Records of your bets, wins, losses, and financial transactions to ensure fair play and account accuracy.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system information used for security and platform optimization.

Support Communication

Records of your interactions with our customer service team when you request assistance.

3. How We Collect Data

Information is gathered through three primary channels:

• Directly from You: When you register an account, submit verification documents, or contact support.
• Automatically: Through cookies and system logs as you navigate and interact with the platform.
• Partner Service Providers: Through secure data exchanges with our payment and identity verification partners.

4. Why We Use Data

Your data is used for specific, legitimate business purposes:

• Account Management: To maintain your profile and provide a personalized gaming experience.
• Financial Processing: To facilitate secure deposits and process fast payouts to your account.
• Security and Compliance: To verify your identity and age, prevent fraudulent activities, and stop multi-accounting.
• Legal Obligations: To fulfill requirements applicable to gambling operators in Malaysia.
• Marketing: To send promotions and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With our partner payment processors, identity verification services, and technical infrastructure providers.
• Legal Requirements: When required to do so by law or in response to valid requests from relevant authorities.

6. How We Protect Data

We implement robust security measures to keep your information safe:

• Encryption: We use industry-standard encryption for data in transit and at rest.
• Access Control: Internal access to personal data is strictly limited to authorized personnel on a need-to-know basis.
• Isolation: Payment data is isolated from general account data to enhance security.
• Monitoring: Continuous system monitoring to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your experience and secure your session. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your circumstances, you have the following rights regarding your data:

• Access & Correction: You may request to see the data we hold about you or correct inaccuracies.
• Deletion & Portability: You may request the deletion of your account or a portable copy of your data.
• Objection & Withdrawal: You can object to certain types of processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support Page.

Note: Certain data must be retained even after account closure to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we will keep necessary data only for the timeframe required by applicable law in Malaysia to meet legal and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately and any associated funds will be handled in accordance with our terms.

Parents or guardians who believe a minor has registered an account may report this through our support channels.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions or concerns regarding your privacy or the handling of your personal data, please contact our support team via the official channels listed on our Support Page.